Returns & Ordering

Business to Business Accounts (B2B)

All returns for B2B accounts are subject to the following conditions:

• Goods must be examined upon receipt and any damage or discrepancies noted on the carrier’s sheet and notified to FOD Fighters immediately.
• The return of goods shall not be accepted unless agreed in writing with FOD Fighters within fourteen (14) days of receiving the goods
• All requests for returns are dealt with on a case-by-case basis
• We can only accept returns of current standard catalogue items
• The return of goods is to be arranged at the buyer’s expense and risk.
• Returned goods must be in perfect reselling condition
• Returns are inspected and credited minus 30% (as a restocking fee).
• Where it is accepted that goods are to be returned and a refund made, FOD Fighters will refund to the buyer any part of the price of the goods that FOD Fighters has received, provided that the goods:

a. Are in an undamaged, unused and resalable condition in their original, undamaged packaging

b. Are not perishable or, by their nature, cannot be returned

c. Are not made-to-order

d. Have not been personalised or customised to non-standard specifications

 

Consumer Accounts (B2C)

FOD Fighters operates on a primarily Business-to-Business (B2B) basis. If a buyer’s purchase is intended for personal or domestic use (not in connection with a business), additional rights apply.

• In terms of the Consumer Contracts Regulations 2013, provided the goods have not been adapted to meet your specific requirements, for the buyer to change their mind and request a full refund from FOD Fighters provided they give notice to FOD Fighters within fourteen (14) days of delivery.
• All requests for returns are dealt with on a case-by-case basis
• We can only accept returns of current standard catalogue items.
• Following notification of their intent to cancel, the buyer must return the goods in the same condition in which they were received to FOD Fighters within a further fourteen (14) days. You have a legal obligation to take reasonable care of the goods while in your possession and if you fail to do so FOD Fighters may have a right to claim compensation.
• Returned goods must be in perfect reselling condition
• Returns are inspected and credited minus 30% (as a restocking fee).
• The return of goods is to be arranged at the buyer’s expense and risk.
• Upon receipt of the returned goods, FOD Fighters will refund the customer within fourteen (14) days. The refund will be of the price paid by you less the amount by which any delivery charges exceed the FOD Fighter’s standard delivery charge and will be made by the method by which the buyer paid for the goods unless FOD Fighters agrees otherwise.

 

International (Applies to both B2C & B2B)

Please be aware that customers returning orders from outside of the UK and Ireland will be liable for any return postage costs. Returns are inspected and credited minus 30% (as a restocking fee).

Do I Need An Account To Place Order?

 

 

First Orders

All first orders (regardless of the sales amount) are on Proforma. Simply send your list of product SKUs and quantities and we will provide you with a Proforma Invoice.

Account

To set up an account with us we will require our New Supplier Form to be completed.  Once accepted you will have a 30 day account.